Portfolio Reviewing and Reporting

Experience shows that many Block Management firms are reliant on their Property Managers to get their figures right, but are you really checking?

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We review and report on the scaling of your fees since instruction so that you can rest assured that those fees are steadily increasing, at least alongside inflation, but more importantly, in accordance with your firm's model.

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We ensure that your Property Managers are accurately increasing, budgeting for and collecting your Management Fees.

To the seeming disbelief of many, Property Managers are humans, and they have strengths and weaknesses, too.

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Property Manager 'x' and Property Manager 'y' are two very different people. Property Manager 'x' has excellent administrative and literary skills. They're also a top delegator and they excel when working at their computer, alongside their assistant, in the office.

 

Property Manager 'y', however, is more of an 'up and at 'em', hands-on character that loves to meet their residents and clients. Property Manager 'y' has an office-based assistant too, but statistically only uses them for basic tasks, like arranging appointments, issuing purchase orders, or delegating simple queries. 

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Property Manager 'x' and Property Manager 'y' are both extremely effective Property Managers, but they work in entirely different ways. The strengths of these characters must be identified and nurtured, using them to the maximum benefit of your portfolio.

 

We take some time to get to know your Property Managers, their ambitions, and their workload strategy, and we compare this with the needs of your portfolio. Eventually, this allows us to report back to you on the balance of your workforce, and recommend changes that we feel will benefit your portfolio.

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These 'Character vs Portfolio' assessments are often incredibly useful tools that boost you several steps ahead when establishing the type of character your portfolio requires from your next recruit.

We've now established that your Management Fees are being increased, budgeted for and collected accurately, but are you proactively maximising the profitability of work undertaken outside of your Management Agreements?

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Ancillary fees are incredibly important to your Block Management business, and we're here to ensure that you have a concrete procedure in place to ensure that your staff are billing for, and collecting the fees you're owed.

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We'll start by spending some time analysing several instructions/estates within a specific portfolio and reporting on its potential ancillary earnings, versus its actual earnings. This is done by assessing opportunities, actual activity and billing. This exercise will give you a valuable insight in to a specific portfolio's potential, and provide you with a concrete foundation upon which to set realistic targets for the portfolio's Property Manager.

It's common knowledge that your departmental relationships must be strong for your operation to run at maximum efficiency... But achieving and maintaing those relationships can be difficult for all manner of reasons. 

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Are your inter-departmental procedures outdated or inflexible? Or perhaps your staff simply don't understand them?

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Starting with your administrative staff, and working our way through to departmental management, we hold individual and group meetings to get a grip on any points of contention that might be the cause of internal tensions. 

 

These useful meetings are helpful for several reasons, but ultimately they allow us to establish which, if any, issues are easily resolved procedural conflicts, and which are simply personality clashes that might require mediation.